Faq
Orders & Refunds
Is there a minimum order / delivery fee?
There is no minimum order.
For orders less than $120, delivery fees are applicable, and are as follow:
- General: $15
- Changi Airport, Sentosa and Tuas: $20
How long in advance can I make an order?
Please drop us an email at info@bubo.sg with more details and we will try to accomodate.
Will I receive an order confirmation after placing an order?
Yes. An order acknowledgement email will be sent to your email address after placing an order.
Can I cancel or amend an order?
Once an order has been submitted, cancellations cannot be made.
To amend your order, please drop us an email at info@bubo.sg, and we will do our best for orders that have not yet been processed.
Are refunds available, and if so, how long is the refund process?
To request for a refund, kindly drop us an email at info@bubo.sg.
Successful refund requests will take between 3 to 5 working days.
Can you place an order for delivery to multiple locations?
For deliveries to multiple locations, please drop us an email at info@bubo.sg with more details and we will get back to you.
Delivery & Collection
What are the delivery options?
(1) Delivery to your location of choice.
(2) "Click & Collect" at 2 locations (Orchard and Raffles Place).
Do you deliver islandwide?
Yes, we offer islandwide delivery.
For orders less than $120, delivery fees are applicable, and are as follow:
- General: $15
- Changi Airport, Sentosa and Tuas: $20
Do you deliver to locations outside of Singapore?
Deliveries outside of Singapore are currently not available.
Do you offer same-day / next-day shipping?
For same-day / next-day shipping, kindly Whatsapp us at +65 8774 7002.
Please note that urgent order requests are subject to availability, and may incur additional charges.
Can I request for delivery during a specific time frame as I may not be at home for the entire delivery time window?
Please drop us an email at info@bubo.sg and we will try our best to accommodate.
Can I change my delivery address, date and time after check-out?
To amend your delivery details, kindly drop us an email at info@bubo.sg with more details and we will get back to you.
Storage & Consumption
How do I bring the chocolate to room temperature once it has been removed from storage?
Our chocolates are best consumed at 18°C.
As most home refrigerators are set at 5°C, for the best experience, please bring the chocolates out in their original packaging to sit at room temperature for about 5-10 minutes before consuming.
Events & Corporate Gifts
How do I place a large order (e.g. for events or corporate gifting)?
For large order requests, please drop us an email at info@bubo.sg with more details and we will get back to you.
Do you offer gifting options?
For more information on the gift sets we're currently offering, please drop us an email at info@bubo.sg and we will get back to you.